POLICIES & LOGISTICS

Shipping, Rates & 14-Day Exchanges

“Aitmaad ke sath khareedari.”

Reliable doorstep Cash on Delivery (COD) across Pakistan, transparent delivery fees, and seamless size exchanges.

NATIONWIDE DISPATCH

Pakistan Delivery Rates & Timelines

Every parcel is individually inspected, steamed, and sealed in breathable protective packaging before handoff to our courier partners (TCS, Leopards, Trax, CallCourier).

Complimentary Delivery

Orders totaling Rs. 6,500 or higher qualify for zero delivery fees across all of Pakistan.

Standard Courier Rate

A flat shipping fee of Rs. 250 applies to orders below Rs. 6,500.

Transit Expectations

Major Metros: 2–3 business days.
Other cities & rural hubs: 3–5 business days.

DOORSTEP SETTLEMENT

Cash on Delivery (COD) Inspection

Our Cash on Delivery service allows you to pay our courier rider in exact Pakistani Rupees at your doorstep. Please keep the exact amount ready upon receiving SMS rider arrival notification.

Please inspect the exterior security flyer and barcode integrity prior to handing payment. If packaging appears severely damaged or tampered with, refuse acceptance and notify our WhatsApp helpline immediately.

HASSLE-FREE SERVICE

14-Day Exchange Terms

We understand online sizing can occasionally require adjustment. We offer hassle-free size and article replacement within 14 calendar days of confirmed doorstep receipt.

Eligible for Exchange:
  • Unworn, unwashed garments with all original brand tags intact
  • Original invoice and packaging intact
  • Size exchange requests initiated within 14 days
  • Manufacturing defect verified by studio concierge
Non-Exchangeable:
  • Unstitched fabric that has been cut, altered, or stitched
  • Articles with perfume, makeup stains, or missing tags
  • Final sale archive clearance items
  • Requests received after the 14-day window

Need to Request an Exchange?

Simply message our studio team with your Order ID (e.g. INZ-2026-8491) and desired replacement size.